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What are the Voltages on the output of the phase converter with your load running?
 
Idler Connections should be done as follows:
240v incoming power: A(1-7) B(2-8) C(3-9) 4,5,6 are bolted to each other and not connected to any other wires
480v incoming power: A-1, B-2, C-3, (4-7), (5&8), (6&9).
BE SURE GROUND WIRES ARE ONLY ATTACHED TO GROUND LUGS.
Your Request will be reviewed and one of our technicians will contact you with-in 24 hours or by the next business day.
Phase Converter Simple Installation

In this video, we show the basic installation techniques of the American Rotary Phase Converter Panel.